Shipping & Returns Policy
Most orders placed with 1st Race & Rallying are tracked using barcoded technology which is sent to you after your order is dispatched. This means you can track progress every step of the way.
UK Mainland 1-2 Working Days
Any orders placed over the weekend or on a bank holiday will be processed the next working day.
Some things to bear in mind:
Once we’ve accepted your request to return an item, you have 14 days to get it back to us. Once it’s arrived in our warehouse, we aim to process all returns within two working days (although this isn’t a guarantee). It could then take another three to five working days for the money to appear back in your account, depending on the card provider.
Make sure you send your item back to us using a tracked, insured service. This means that you’ll be able to make a claim with the courier if something goes wrong, plus the tracking can cover you if there’s a problem locating your item when it arrives back in our warehouse.
CAN I EXCHANGE AN ITEM?
SOMETHING WRONG WITH YOUR PURCHASE?
If you’ve received a damaged, faulty or incorrect item, then email us at firstname.lastname@example.org with your order number, details of what’s wrong with your product and ideally some pictures of the problem within 30 days of receipt. We will then be in touch to discuss next steps, whether that be a replacement or refund.
You must tell us about any damage or faults before you fit the item, as otherwise there is very little we can do.
Please note we are unable to accept the return of an item that has been installed.